Easy Returns Made Simple
We understand that sometimes a product might not be quite right for you.
That’s why we offer a straightforward return policy:
Returning Your Order if you’ve simply changed your mind
If you decide you don’t want to keep your order, you can return it within 10 days of receiving it. Just reach out to us to get a return label. If you don’t use our label, you’ll need to cover the shipping costs yourself.
The product has to be unopened and in the original package.
Oops! Received a Damaged Product?
If your product arrives damaged or with missing parts, contact us within 5 days via email or phone. We’ll quickly arrange to send you a replacement product.
Damaged During Transit
If your item suffered a rough ride and arrived in less-than-perfect condition, let us know promptly. We’ll make sure you get a new one that’s in top shape.
Product Different Than Advertised
Got something that’s not quite what you expected? If the product you receive doesn’t match what was advertised on our website, we’re here to make it right.
Need Help with a Defective Product?
If your product gets damaged or faulty after use, don’t worry! We’ve got you covered with our warranty process.
At VONROC, we stand by our products with a warranty of 2 years for machines and 6 months for non-wear accessories, batteries, and chargers against material and manufacturing defects. We’re committed to finding the right solution for you.
To get started, visit our warranty claims page and fill out the form. Please provide us with the following information:
- Details about the issue
- Clear photos or a video showing the problem
Once we receive your information, we’ll review your application promptly and get back to you within 1 to 2 working days. Don’t forget to check our website for FAQs and troubleshooting tips that might help resolve your issue quickly.
Your satisfaction is important to us, and we’re here to ensure your experience with VONROC products is as smooth as possible.
Charges and refunds
We will collect the return from you at our cost. You will be refunded within 7 days after we receive the returned product.
